Refund and Cancellation Policy退款及取消政策

This policy explains cancellations and refunds for Tasta, operated by TECHHOUSE INDUSTRIES LIMITED, registered in Hong Kong, with our registered address at 1/F, RM B16 Gee Luen Factory Building, 316-318 Kwun Tong Road, Ngau Tau Kok, Hong Kong.本政策說明 Tasta 的取消及退款安排。Tasta 由 TECHHOUSE INDUSTRIES LIMITED營運，於香港註冊，註冊地址為 香港牛頭角觀塘道 316-318 號傑聯工廠大廈 B16 室 1 樓。

We sell a service, not goods. Nothing is shipped, so no delivery or shipping policy applies.我們銷售的是服務，而非貨品。我們不會付運任何物品，因此不適用任何送貨或付運政策。

1. In short1. 摘要

2. How payment works2. 付款方式

2.1 Restaurants hold tokens as credit and are charged per accepted tasting, not by subscription.2.1 餐廳以代幣作為預付結餘，並按每場已接受的試食收費，而非以訂閱方式收費。

2.2 The charge is a flat base of 10 tokens (100 HKD) for each accepted and completed tasting, plus any optional amount the restaurant chooses to offer, charged at 10 HKD per token.2.2 每場已接受並完成的試食收取定額基本費用 10 代幣（100 港元），另加餐廳自願提供的任何金額，每代幣 10 港元。

2.3 When a restaurant accepts an application, the amount for that tasting is held against its balance. It is not spent yet.2.3 當餐廳接受申請，該場試食的款項會在其結餘中予以保留，此時尚未實際支出。

2.4 The held amount is released — spent or returned — only when the tasting reaches a final state. Every movement is recorded in an append-only ledger.2.4 所保留的金額僅在試食達到最終狀態時才會發還 — 即實際支出或退回。每次資金變動均記錄於只增不減的帳目中。

2.5 A Foodie earns tokens when a review is completed. Earnings sit in the Foodie’s wallet until cashed out or spent.2.5 Foodie 於評論完成時獲得代幣回報。收入存於 Foodie 的錢包，直至兌現或使用為止。

3. Cancelling as a Foodie3. Foodie 取消

3.1 Before you are accepted, you may cancel a pending application at any time, for any reason, at no cost. The restaurant is told.3.1 獲接受前，您可隨時以任何理由免費取消待處理的申請。餐廳會獲通知。

3.2 After you are accepted, you cannot cancel. This is deliberate: by then the restaurant has an amount held against your seat. The restaurant may still revoke the booking, or close the tasting, in which case section 4 applies.3.2 獲接受後，您不可取消。此為刻意安排：此時餐廳已就您的座位保留款項。餐廳仍可撤銷該預約或結束試食，在此情況下適用第 4 節。

3.3 You may hold bookings in more than one tasting. Missing one does not cancel another.3.3 您可於多個試食持有預約。缺席其中一個不會取消另一個。

4. Cancelling as a restaurant4. 餐廳取消

4.1 You may revoke an accepted booking. A written reason is required and is shown to the Foodie.4.1 您可撤銷已接受的預約。此舉須附有書面理由，並會向 Foodie 顯示。

4.2 You may not revoke a booking once attendance has been recorded, so a Foodie who attended always keeps a route to writing a review.4.2 一旦記錄了出席，您不得撤銷該預約，以確保已出席的 Foodie 始終保有撰寫評論的途徑。

4.3 If you close or cancel a tasting, bookings that were attended settle normally, and bookings that were not attended are released.4.3 如您結束或取消試食，已出席的預約按正常方式結算，未出席的預約則會發還所保留的金額。

5. No-shows and reviews that are not finished5. 未出席及未完成的評論

5.1 If a Foodie does not check in within the appointment window plus the grace period, the booking is recorded as a no-show.5.1 如 Foodie 於預約時間窗加上寬限期內未有簽到，該預約會記錄為未出席。

5.2 If a tasting finishes without a completed review, the amount held goes back to the restaurant. The hold is released 12 hours after a no-show is recorded, or 12 hours after the review deadline where no review was completed.5.2 如試食完成時評論尚未完成，所保留的金額會退還予餐廳。保留款項會於記錄未出席後 12 小時發還；如無評論完成，則於評論期限屆滿後 12 小時發還。

5.3 The restaurant is notified of every such release.5.3 每次此類發還，餐廳均會獲通知。

5.4 An open dispute or appeal pauses the release until it is decided.5.4 如有未解決的爭議或上訴，發還會暫停至其獲裁決為止。

6. Refunds to restaurants6. 向餐廳退款

6.1 Unused credit is refundable on request. Email [email protected].6.1 未使用的代幣可應要求退款。請電郵 [email protected]。

6.2 Credit already applied to a completed tasting is not refundable, because the service has been delivered.6.2 已用於完成試食的代幣不可退款，因為服務已經提供。

6.3 Include your restaurant name, the account email, and the amount you want refunded. We will reply within 7 working days and aim to pay approved refunds within 30 days, using the original payment method where we can.6.3 請提供餐廳名稱、帳戶電郵及希望退款的金額。我們會於 7 個工作天內回覆，並盡量於 30 天內以原付款方式支付已批准的退款。

6.4 If a payment was taken in error or twice, tell us within 90 days and we will correct it.6.4 如付款屬錯誤收取或重複收取，請於 90 天內通知我們，我們將予以更正。

7. Refunds to Foodies7. 向 Foodie 退款

7.1 We do not charge Foodies, so no refund arises to a Foodie.7.1 我們不向 Foodie 收費，故不產生向 Foodie 的退款。

7.2 A Foodie's earnings are held as tokens and can be cashed out. A cash-out becomes a payout request, which we pay once it is marked as paid.7.2 Foodie 的收入以代幣形式持有，並可兌現。兌現會成為一項提款請求，我們在標記為已付款後支付。

7.3 If a payout is made in error, we may reverse it. We will tell you first and explain why.7.3 如提款屬錯誤支付，我們可予以撤回。我們會事先通知您並解釋原因。

8. Disputes about a review8. 關於評論的爭議

8.1 If a review is accepted automatically because a restaurant did not decide it in time, the Foodie may appeal within 7 days of that acceptance.8.1 如評論因餐廳未及時決定而自動獲接受，Foodie 可於該次接受後 7 天內提出上訴。

8.2 We decide appeals, not the restaurant. If an appeal succeeds, the restaurant is refunded and the tasting is voided.8.2 上訴由我們而非餐廳裁決。如上訴成功，餐廳會獲退款，該次試食亦會作廢。

8.3 If a review reaches the limit on rejections, we resolve it: we may accept it, end it, or allow further attempts.8.3 如評論達到退回次數上限，該評論由我們處理：我們可接受該評論、結束該評論，或容許額外嘗試。

9. During our pilot9. 試行期間

Nobody is charged during our pilot. Restaurant credits are granted by us and billing is switched off, so this policy has no financial effect until billing is enabled.試行期間，我們不會向任何人收費。餐廳代幣由我們發放，帳單功能暫停，因此在帳單功能啟用前，本政策並無實際財務效果。

10. Your statutory rights10. 您的法定權利

Nothing in this policy limits any right you have under Hong Kong law, including the Trade Descriptions Ordinance (Cap. 362) and the Sale of Goods Ordinance (Cap. 26), that cannot lawfully be limited.本政策並不限制您根據香港法律（包括《商品說明條例》（第 362 章）及《貨品售賣條例》（第 26 章））所享有而不能合法地予以限制的任何權利。

11. Contact us11. 聯絡我們

TECHHOUSE INDUSTRIES LIMITED
1/F, RM B16 Gee Luen Factory Building
316-318 Kwun Tong Road
Ngau Tau Kok, Hong Kong
Email: 電郵：[email protected]

12. Language12. 語言

This policy is published in English and Traditional Chinese. If the two versions differ, the English version governs.本政策以英文及繁體中文發佈。如兩個版本出現差異，以英文版本為準。